A CASE STUDY BY SOCIAL SOLUTIONS 

The leading cloud software provider for the social good sector 

How First 5 Riverside is Harnessing Data and Technology to Power Partnerships that Increase Family Resilience

Who is First 5 Riverside?

First 5 Riverside is a multi-service agency that invests in programs and partnerships that promote, support and enhance the health and early development of young children, families and communities in Riverside County, California.

Why First 5 Riverside Needed a New Partner in its Mission

The agency recently took on new family resource programming from the Department of Social Services and needed to navigate new case management and referral workloads effectively. 
 
They knew that recidivism rates were too high and wanted to take an intentional approach to coordinate services around prevention, crisis intervention and empowering resilient families. 

THE CHALLENGE

The Challenges First 5 Riverside Had to Overcome

The agency’s data management system required considerable manual intervention, which led to data entry errors that could have put funding at risk. 
 
It would take multiple business days to review data and reports, which put a drain on productivity. 
 
First 5’s data system could produce no integrated views of a family across multiple services. 

THE SOLUTION

Supporting First 5 Riverside's Mission

Apricot 360 from Social Solutions provides the technological platform for First 5 Riverside to dramatically increase efficiency and effectiveness around data, analytics and reporting. 
 
Apricot 360 enables First 5 Riverside to advance its objective of increasing collaboration across service providers for the benefit of children and families.

“Social Solutions is not just a vendor providing a software system. They’re a partner in how we’re evolving our work.” 

PIERA CAUSLEY  

Regional Manager, Family Resource Centers & Resilient Families 
Riverside County Children & Families Commission

 

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