While it’s been a stressful time, ARCHS immediately made the digital transformation with Social Solutions’ Apricot 360 case management software on their side. And because Apricot 360 is part of the ARCHS model, agency partners were familiar with the cloud-based case management system’s inner-workings. In fact, many staff members were already out in the field pre-pandemic with laptops, tablets and cell phones collecting data, taking notes and reporting on services provided.
“Our work is out in the world. We’re not a ‘sit at your desk’ organization. Anything we can do to push the envelope of technology is going to be to the benefit of the program,” said Steven Brawley, ARCHS Executive Vice President.
And while some programs continued services mostly uninterrupted, others looked to ARCHS for online curriculums and trainings to adjust to “new-normals.” The ARCHS team began presenting webinars and circulating weekly newsletters on professional development and best practices. They also created new reporting forms to track how COVID-19 is changing program delivery and shared insights with all the organizations they fund on similar challenges and successful processes.
With Apricot 360, ARCHS and their partners were able to keep programs operating, albeit not at the same intimate level as before, but ensuring families are getting the resources and information they need to help navigate these challenging times.
And while no one knows what the future holds, Kimbrough and Brawley believe organizations will continue looking at new ways to do things, and Apricot 360 will be even more vital to empower the agencies working on the front line.